Anyone who knows me knows how much I love lipstick. My guilty pleasure is usually of the MAC variety, and I own many of them. From Saint Germain to Rebel, limited editions, and reds galore, this is truly one of my addictions.
Nothing really beats an awesome lipstick formula, the kind that stay on for HOURS despite eating, drinking, talking, etcetera. I have found this in many of my MAC lipsticks, but especially the Mattes and the Retro Mattes. Sometimes, I can’t get the lipstick off with any amount of scrubbing, and this is a good sign.
I currently follow a lot of makeup trends and new products online, through one of my favourite subreddits /r/makeupaddiction. There, you can find tips, trends, tutorials, and stare at peoples perfect faces all day, it truly is glorious. That is where I first heard about Lime Crime Lipsticks and their somewhat stained reputation. Basically, the Coles Notes version is that the woman behind Lime Crime threatened to sue over a bad review, resulting in a PR scandal, and such.
I would see pictures of the colour payoff, the opaqueness, the beauty of the formula, and for awhile, I stayed far away. I mean, did I want to support a brand like that? Really?
Then I started to think. This woman really takes pride in her products, and is extremely emotionally involved. Plus, she makes a wicked lipstick, so does it really matter what people say/think? The truth is, some people will be turned off by bad customer service no matter how good the product is, and others will continue to buy regardless. Where Lime Crime really lucks out, is that they make an awesome product (and I’m specifically referring to the lipsticks, not the eye shadows or anything else).
This leads me to a kind of self examination. People HATE this company and spread their hate for it on social media and the like. But what is more important to ME? In the end, it will always be the product. Like they say, good customer service can’t save a bad product – BUT – bad customer service doesn’t destroy a good product. Unless a brand is doing something harmful to animals, having their products made under unethical circumstances, then the truth is, I’m still going to buy it. This is the exact reason why Abercrombie is still in business, even if they fat-shame people, skinny people still want to buy their clothes. I’m sure both Abercrombie and Lime Crime’s bottom line dipped a little from the bad PR, but that doesn’t stop people from continuing to buy their products.
Now, I’m not saying that I endorse the behaviour of these companies, but I also don’t think that me purchasing their products enables them to keep acting the way they do (they’d do it without my money). I believe in supporting good products, and after some back and forth, I bought Lime Crimes Vegan Lipstick in Geradium and I absolutely love it.
Does a bad reputation stop you from buying from a brand? Why?