Over the weekend I experienced probably the biggest customer service FAIL of all time.
Local Heroes Sports Bar & Grill – Bells Corners Location (15 Roberston Rd., Ottawa, ON) Tel: 613721770
This establishment is awful.
One of my close friends booked her stag and doe at the bells corners location 2 MONTHS AGO. She assumed that everything was fine, and showed up on Saturday night at 7:30PM (the event was set to start at 9) to set up for her party. 75 people had confirmed that they were attending the Stag, and when she arrived she was turned away.
Because the owner had scheduled, and sold tickets, to the UFC fight. She was not given the owners name, and the girl who booked her reservation (Jasmine) sided with the owner because she’s sleeping with him (and this is not an assumption, it’s a fact). When Jasmine told the owner of the double-booking he said he didn’t care – he had already sold tickets to UFC and if they still wanted to host their party there, they would have to wait until 1AM.
Of course she was devastated – her wedding is 4 weeks away and this party was to help raise funds for their dream day, there was only an hour until 75 people showed up and very little time to call each and every one of them.
Not only is this a horrible way to treat people, but the LEAST you could have done is call her even the DAY OF to tell her there was a double booking. Luckily, the kind people at the Cock ‘N Bull a few blocks down agreed to host the party (and they were happy to) even though it was arranged less than an hour before. They made it a great party, despite catering to a hockey game and their regulars.
I will never eat, drink, or anything at a Local Heroes ever again after this selfish, horrifying experience with them. Who charges $3 a ticket to watch UFC anyways? You can watch it at Boston Pizza for free – and their food is better FYI.